Insights

THE QUIET DISCIPLINE OF SUPPLY

Founders romanticise factories and underrate the operating system around them. The thing that ships your product is rarely the thing on the tour.

Prateek Lal Shah6 min read

Every founder we meet has a factory story. Almost none of them have a supply story. The two are not the same — and the gap between them is where most consumer brands quietly burn cash.

THE FACTORY ISN'T THE OPERATING SYSTEM

A factory is a node. The operating system is everything around it: the raw materials calendar, the QC protocol, the lead-time arithmetic, the second source for the ingredient that always slips, the customs broker who answers on Sunday.

Founders fall in love with the factory because it's photogenic. The operating system is what actually ships product on the date you promised your retailer.

Written by

PRATEEK LAL SHAH

Founder, Echelon Product Studio

Biotechnologist, product builder, and 40 Under 40 in Product Development. Prateek writes about the structure behind well-made products — and the founders who insist on it.

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